We at mono.net take your privacy very seriously, and we remain committed to ensuring that your privacy is protected. Any personally identifiable information you provide to mono.net will only be used in accordance with this privacy statement.
2a. Notice to visitors from outside of the European Union
3. Data that mono.net collects
3.a Data collected upon signing up for free trial
The first time you sign up at mono.net for a free trial subscription, we ask you for the following information:
- A site username
- A valid email address
- A password
This information will be used in order to create your account with Mono, and will provide you with a trial subscription of 14 days for a website. Your subscription will be connected to the given username in order for us to easily identify your site in our system. Upon signup, you will receive a welcoming email, a guide on how to get started, as well as information on how to administer your account going forward.
3.b data collected upon upgrading to a paid subscription
Should you wish to upgrade your free trial subscription to any paid subscription, we will require the following additional information:
- Your full name
- Company name
- VAT number (when relevant)
- Your address
- Payment card details
This information will be used for tracking payments for your subscriptions with Mono. Your private payment card details are not stored in our database. Our payment gateway partners (Teller and Quickpay) will, however, store the information required for your automatic billing (as per mono.net’s Terms & Conditions) on their secure servers.
mono.net may retain the credit card type and the last 4 digits of your credit card number in order to help you identify the card used in the future.
Upon cancellation of your paid subscriptions with mono.net, none of your payment card details will be stored in our systems, nor will they be stored with our payment gateway partners (Teller and Quickpay). Information regarding previous subscriptions, as well as contact information will, however, still be available in our database after cancellation. Should you wish for mono.net to delete your account, your subscription history, your domains, your emails, your contact information, as well as your personal information (e.g. name, address), all you have to do is contact Mono Support at firstname.lastname@example.org. For more information, see mono.net Terms & Conditions section 8.b.
3.c Data collected through contact forms
Upon filling out a contact form on mono.net, we will ask you for your personal information as well as your contact information. This is necessary in order for us to locate your account within our systems, and so that we may contact you with replies to your enquiries. Filling out a contact form will not automatically store your private information in our system – nor will it establish you as a customer, unless specifically requested by you. Furthermore, after an enquiry has been replied to, your contact information will not be used for further contact on Mono's part
4. What we do with the personal information we gather
The information that we collect and store relating to you and/or any services/products that are registered under your name is primarily used to enable us to provide and/or improve our services to you. We may use your information to:
- Improve our products and services.
- Send out email notifications and contact you by phone regarding service related issues, such as maintenance periods, billing issues, account expirations, and/or other service items that may impact our services.
- Send promotional emails and newsletters regarding special offers, news, product updates or other information, provided you have accepted these upon signing up. You may opt out of these emails at any time.
- Contact you by phone with offers, provided you have expressed an interest in receiving news and offers from Mono.
From time to time, we may also use your information to contact you for market research purposes
We reserve the right to occasionally share this information with third-party partners, when this is required, to provide specific services and/or products ordered by you. However, Mono will not disclose any personal information to other companies or individuals for marketing purposes without your consent.
4a. Communications with mono.net
Should you contact mono.net by email or by submitting a support ticket via your Mono Account Center, we may hold your contact details, or any additional information you provide to us, on record for future reference and use.
4b. Storage of your personal data
Data provided by you to mono.net is stored on our secure servers. We do not store credit card details on our servers. Any credit card details given are stored on the secure servers of our PCI-certified payment gateway partners (Teller and Quickpay).
We reserve the right to make public any recommendations of Mono and/or our services made by users on our websites, our social media platforms and/or in our newsletters. However, no identifying particulars (e.g. name) will be published without the user's consent. Should you wish for your recommendation to be removed from any of our platforms, please contact Mono Support on email@example.com, or through your Account Center.
Security is taken very seriously at mono.net. All user information stored by mono.net is stored in secure databases protected via a variety of industry-standard access controls. However, no company, including mono.net, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
Note: you are personally responsible for keeping safe and confidential any password we have given you, or you have chosen for any of your mono.net services.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Most browsers allow cookies by default. Cookies allow web applications to respond to you as an individual by recognizing preferences both user defined and location defined.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you so prefer. However, this may prevent you from taking full advantage of mono.net and other websites.
Cookies in no way give us access to your computer or any personal information about you other than the data which you choose to share with us.
6a. mono.net cookies
6b. Third-party cookies
mono.net uses third-party logistics cookies (Google Analytics) to identify which pages are being accessed and how. This enables us to analyse data about web page traffic and, in turn, improve our website by customising it to suit user needs. We use this information for statistical analysis purposes only.
6.c Advertising Cookies
6.d Social media cookies
7. links to other websites
Please note, mono.net holds no responsibility over any data or transactions, which you submit or transact through sites created and published by mono.net users or on mono.net subdomains eg. usersite.mono.net.
8. Controlling your personal information
8.a Updating Information
All information that mono.net stores related to your account, including your contact and billing information, is accessible through your mono.net Account Center. You can use this area to update your information at any time. In fact, we highly encourage you to keep this information up to date so that your support requests and billing processes operate smoothly.
8b. Deleting Information
Should you wish for mono.net to delete your contact information and your personal information such as name and address, please contact mono.net Support at firstname.lastname@example.org. Please note that you are required to cancel all your services at mono.net before a complete removal of your information from our system can be carried out. You can cancel your services through your mono.net Account Center or by contacting mono.net Support at email@example.com. Please read section 3 regarding mono.net’s collection of data-policy.
9. Disclosing and sharing your information
mono.net uses third-party service providers to perform some services on our behalf, including credit card processing, email services, data analysis and customer support functions. These service providers have access to personal information needed to perform such functions on our behalf.
mono.net reserves the right to share all collected information with its parent, affiliates and other related businesses.
mono.net reserves the right to publish or otherwise disclose users’ Mono sites through our Facebook-page or homepage in order to give inspiration to other users. This is also the case with received queries from users (eg. through the support function or via the various feedback mechanisms), either to clarify or answer a given query, or to guide and inspire other users.
We only release account information and/or other personal information when we believe release is in compliance with the law; complies with our Terms of Service; or protects the rights, property, or safety of mono.net, our users, or others.
Users will receive notice prior to the release of information to third parties, and users will have an opportunity to opt out of sharing the information.
10. Contact mono.net
mono.net is located at:
Mono Solutions ApS,
2200 København N,
All correspondence should be sent to:
Mono Solutions ApS
RE: Privacy Concern
2200 København N