Terms and Conditions

SALES AND DELIVERY TERMS

The following terms and privacy policy apply for the purchase of products and services from mono.net and the use of the mono.net website in general.

Note that the following terms of use also apply when signing up for a free trial of Mono.

This agreement is entered into between you and Mono Solutions ApS.

mono.net by Mono Solutions ApS (from now on mono.net, Mono, we or us)
Nannasgade 28
2200 Copenhagen N
Org. no. 30192648
Phone +45 32 10 30 70
E-mail info[at]mono.net

The User or Subscriber (from now on “you”) must be 18 years of age, when acquiring an account and consenting to this agreement. By accepting this agreement you are consenting that the current terms and conditions will apply to the relationship between you and mono.net.

1. Delivery, billing and signing up to payment service

All mono.net subscriptions and services are paid in advance. Upon a successful transaction, you will receive a confirmation of payment as well as an electronic invoice by email (electronic billing). Once you have completed your purchase you can log in to your Mono site with your username and password where you will have access to the subscriptions/services bought.  

By accepting these terms you acknowledge that mono.net uses a direct debit service that automatically renews your subscriptions and Mono services. This means, that your subscription (including domains) will automatically be renewed via your credit card directly on the date of renewal for monthly subscriptions and five days prior to renewal for yearly subscriptions. Automatic renewal help prevent your Mono services from being suspended or eventually deleted. If there is a problem in renewing your services automatically, Mono will send an email to the email address you have listed in Mono’s Account Center. You are responsible for keeping your email and credit card details current in your Mono Account Center.

2. Duration and cancellation

A subscription runs for either 1 month or 12 months depending on the subscription chosen at purchase. Subscriptions can be cancelled at any time with 14 days’ notice. Note that you will not be refunded for any remaining time on the subscription. For example, if you have started a monthly subscription on January 1st 2014, it will run until January 31st 2014. If you wish to discontinue this subscription after this date, you will have to cancel it latest January 16th 2014; otherwise the subscription will be automatically renewed for a new month on February 1st, 2015. If you have a 12 month (1 Year) subscription, the same rules apply, but on a yearly basis. That is to say if you bought a yearly subscription on January 1st 2014, and you wished to cancel it, you must cancel it before December 17th otherwise the subscription will be renewed for another year on January 1st 2015.

It is possible to change your payment frequency at any time by contacting our support team via a support ticket. You can cancel your subscription at any time by going to My Account > Account Center > My Subscriptions and clicking “Details” for the subscription you wish to cancel. To cancel domains please contact our support team.

The subscriber must pay the subscription in advance. It is only possible to pay with credit cards. The following credit cards are accepted: MasterCard, VISA, American Express (DK) and Dankort.

If a payment is not completed, for any reason, you will receive an e-mail asking you to change your credit card information. In a case where you not change your credit card information within 5 days of the initial notice, the mono subscription in question will suspended until the outstanding invoice is paid. If the payment is not completed within 90 days of the initial notice, the mono subscription in question will be deleted without further notice.

mono.net can, at any time, discontinue a subscription with 30 days notice, if the subscription type in question is subject to discontinuation. In such a case you will be refunded any difference for the subscription in question.

Moreover, mono.net can, on its sole discretion and without further reason, discontinue any given subscription with a 30 day written notice to the e-mail address affiliated with your subscription. In such a case, all differences from the advance payment for the subscription will be refunded.

After the expiration of a subscription you will not be able to access or retrieve any of the data you added/created through our services.

3. Pricing

All prices are specified and all European Union (EU) currencies include Danish VAT. Outside the EU, the user takes full responsibility of all taxes and fees of any nature associated with mono.net services and products.

4. Intellectual Property Rights

All material and services available on the mono.net site, and all material and services provided by or through mono.net, its affiliates, subsidiaries, employees, agents, licensors, or other commercial partners including, but not limited to, software, all informational text, software documentation, design of and "look and feel," layout, photographs, graphics, audio, video, messages, interactive and instant messaging, design and functions, files, documents, images, or other materials, whether publicly posted or privately transmitted as well as all derivative works thereof are owned by us or other parties that have licensed their material or provided services to us, and are protected by copyright, trademark, trade secret, and other intellectual property laws. All mono.net trademarks and service marks, logos, slogans, and taglines are the property of mono.net. All other trademarks, service marks, logos, slogans, and taglines are the property of their respective owners. Except as otherwise specifically provided herein, nothing should be construed as granting any license or right to use any trademarks, service marks, logos, slogans or taglines displayed on mono.net without our express written permission, or the express written permission of such third-party that may own the trademark, service mark, logo, slogan or tagline.

mono provides a number of design templates for the subscriber. These designs are at the subscriber's disposal on a non-exclusive basis. mono.net retains all rights for the web designs in question, also in the case of user-generated content within mono. Hence, the subscriber has no right to distribute or copy the design templates. If mono.net is compelled to change or remove any of the design templates, mono.net cannot be held responsible for any losses on the subscribers' accounts.

5. Information provided by the subscriber

The subscriber is obliged to state correct, sufficient, and satisfactory information when creating his mono website using www.mono.net. You agree in this regard to receive legally binding notices via the reported address. It is your responsibility to continuously update your contact and card details so that mono.net at any time to contact you to renew your subscription. Failure to update your information regarded as a material breach on your part.

You are legally responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials uploaded, posted, or stored through your use of our services. You agree not to use illegal content, content without the proper rights, or use our services for any illegal purpose or in violation of any applicable local, state, federal or international law. The following material is not allowed at your sites:

  1. Content of a pornographic, sexually explicit, or violent nature.
  2. Content of an illegal nature (including stolen copyrighted material).
  3. Pirated software sites, including cracking programs or cracking program archives.
  4. Content with the sole purpose of causing harm or inciting hate, or content that could be reasonably considered as slanderous or libelous.
  5. Content or data which would impersonate someone else or falsely represent your identity or qualifications, or that could reasonably constitute a breach of an individual’s privacy.
  6. Content that is spam, is machine- or randomly-generated, and/or contains unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing), or mislead recipients as to the source of the material (such as spoofing).

You are encouraged to archive your content regularly and frequently. You are responsible for any content that may be lost or unrecoverable through your use of our services. You hereby represent and warrant that you will not use our services to share, store, or in any way distribute personal or financial data that is not in accordance with the law. mono.net is not responsible for the content or data you submit.

mono.net may, but has no obligation to, monitor content on your website and cannot be held responsible for the quality and legality of this matter.

mono.net holds the right to assess these matters in its sole discretion. Websites containing anything mentioned above will be closed without notice, disregarding whether the given subscription is mono Free, mono Professional, mono E-commerce or any other extension of mono's brand. This includes cases where the subscription is managed by more than one party or is in any ways infiltrated by a third party.

All mono sites are per default tagged with a mono tag linking to www.mono.net. On all paying subscriptions this can be removed. All  mono subscriptions include mono branding linking to www.mono.net and this can only be removed by upgrading to a paid subscription.

mono.net will, as a rule of thumb; allow unlimited traffic on all mono websites. In any case of severe exploitation of the unlimited traffic associated with mono websites, mono.net reserves the right to discontinue the subscription in question or, as a secondary solution, place a limitation on the bandwidth used for the given subscription. Usage which strains or burdens mono.net’s servers or causes disproportionately large amounts of traffic serve as examples for misuse of an account. mono.net reserves the right to limit or circumscribe the access to a subscribers mono website, should it be found a necessary means to sustain normal operations or prevent security breaches.


mono.net reserves the right to remove content such as .zip, .mp3, .jpg, and the likes, in cases where unreasonable burden or stress is applied to mono.net servers. This to prevent that mono is used as external storage for larger quantities of files accessible for free download. Mono.net is intended to be used as a display-area or sales-window for real, physical, and, of course, legally accountable people.

It is forbidden to send large number of emails via mono.net's email system. It is also prohibited to send spam (junk) mail.

In case of violation about illegal content and spam mails reserves mono.net right to inform the relevant authorities and to provide log information, etc. to them. mono.net also reserves the right to charge for time spent in connection with such information and disclosure of log information to authorities.

6. Changes in subscription

Any subscription can at any time be upgraded from a lesser subscription to a more expensive subscription. In such a case the subscriber will receive an additional invoice, proportional with the differences in payment between the original subscription and the upgraded subscription. Also, when upgrading, your subscription will receive a new start-date starting from the day you upgraded. For example, if a yearly Professional subscription was purchased on January 1st 2014 and was upgraded to an E-commerce subscription on March 4th 2014, the subscription will be considered having been started on March 4th and renew again on March 4th 2014.

7. Domain

In connection with the purchase of a mono Professional and/or E-Commerce subscription it is possible to buy one or more domains, and assign them to a specific mono site.

It is not possible to cancel an order for a domain once the order has started, as domains are unique. This also applies to wrongly registered domains, such as spelling and typing errors.

By registering a domain you declare, as the registrant of the domain that you agree that the domain name does not infringe any third party names or trademark rights or otherwise likely to be against the law.

The domain name is registered in the customer's name. mono.net is the service provider in this context and has no liability in connection with registration of the domain. mono.net may in no case be liable for any errors with the creation/transfer of the domain name. The customer is obliged to check whether the creation or transfer of the domain has occurred and must contact mono.net if it is not.

When a domain is purchased it can take up to five business days and sometimes longer to be officially registered. Reservations are made for domains reported as being available and thus detectable, though not necessarily the case as information from the respective TLD administrators at times may be incomplete.

7.1 DK domains

DK domains are registered and renewed by DK Hostmaster and you are obliged to abide by DK Hostmaster at all times applicable conditions concerning domains, including DIFO rules for the administration of domain names.

7.2 SE domains

mono.net is an authorized reseller of Swedish domains. Along with .SE will mono work for the positive development of Internet in Sweden for the benefit of users and society as a whole. Our common goal is satisfied domain owners irrespective of whether they are businesses or individuals. When purchasing one .se the domain you agree to the .SE conditions for the purchase of Swedish domains.

.SE's terms and conditions for registering Swedish domains

7.3 International domains

mono.net is an authorized Tucows reseller of international domains. When buying an international domain, you accept the terms of

OpenSRS Master Contract: Exhibit A
ICANN Policy
Registrants Rights and Responsibilities

8. Reliability

mono.net reserves the right without notice to limit or restrict access to a mono account or other mono services as part of a subscription to the extent mono.net deems such restriction necessary for operating and/or safety concern.

9. Support

We strive to answer all support inquiries as quickly as possible. Note that it can take up to two working days. All support inquiries should be via our ticket-based system, available to you in your Account Center.

mono.net does not provide support for user-defined CSS nor custom HTML. 

10. Mails from mono.net

By accepting these terms and conditions, you agree to receive mails from mono.net directly related to your subscription including, but not limited to, invoices, product updates, service downtime, support, and upgrades. Mono.net newsletters and promotional emails can be opted-out of when you sign up or at any point by clicking the unsubscribe link contained in the mail.

With a free trial, you agree to receive occasional mails with tips and tricks on how to use and upgrade your subscription.

11. Privacy

11.1 Personal Data
mono.net takes privacy very seriously. All privacy information can be found in the mono.net Privacy Policy.

See our latest Privacy Policy here.  

11.2 Cookies

For more information about the way mono.net uses cookies, please see our Privacy Policy

12. Termination for cause

mono.net is entitled to terminate the contract in whole or in part in the event a subscriber significantly breaches the terms. Breaching the terms means any breach of the obligations of you as the subscriber under this Agreement.

If mono.net cannot give notice to you or to renew your subscription, as a result of your failure to update the contact and/or credit card information, mono.net can, without notice, stop providing additional services under this Agreement.

13. ERRORS AND ACCESS TO SITE

YOU ARE RESPONSIBLE FOR THE ACCURACY AND APPROPRIATENESS OF ALL DATA AND CONTENT WITHIN YOUR WEBSITE; INCLUDING SALES TAX CALCULATIONS, PRODUCT PRICING, AND PRODUCT DESCRIPTIONS, SHIPPING CHARGES, CONTACT INFORMATION, EMAIL COMMUNICATIONS, AND ELECTRONIC PAYMENT PROCESSING. MONO.NET WILL NOT BE HELD RESPONSIBLE FOR INACCURATE INFORMATION AND ANY POTENTIAL DAMAGES CAUSED BY SUCH INACCURACIES. YOU FURTHER UNDERSTAND THAT MONO.NET MAY NOT MAINTAIN COPIES OF FILES OR DOCUMENTS THAT ARE SENT BY YOU AND THAT YOU ARE SOLELY RESPONSIBLE FOR BACKING UP THIS DATA.

14. Links to Third Party Websites; No Implied Endorsement

The mono.net site may contain links to other websites owned by third parties. Please note that when you click on any of these links, you are entering another website for which we have no responsibility or control. You agree that we shall not be responsible for any loss or damage of any sort incurred as a result of any such links or as the result of the presence of such links on the site. In no event shall any reference to any third party, third party website or third party product or service be construed as an approval or endorsement by us of that third party, third party website or of any product or service provided by a third party.

15. DISCLAIMER OF WARRANTY

AN UPTIME OF 100% IS SOUGHT. BUT MONO.NET ASSUMES NO RESPONSIBILITY FOR IT. IT IS TAKEN INTO ACCOUNT THAT DOWNTIME CAN OCCUR WHEN MAINTAINING AND UPDATING THE SERVER. THE SERVICES AND TECHNOLOGY AVAILABLE ON OR THROUGH THE SITE OR DOWNLOADED THEREFROM IS PROVIDED “AS IS” AND “AS AVAILABLE” “WITH ALL FAULTS” AND WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, MONO.NET AND ITS LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTIBILITY, AND FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, NEITHER MONO.NET NOR ITS LICENSORS WARRANT THAT ACCESS TO THE SITE AND/OR THE SERVICES AVAILABLE ON OR THROUGH THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED; NOR DOES MONO.NET OR ITS LICENSORS MAKE ANY REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, CURRENCY, QUALITY, COMPLETENESS, USEFULNESS, PERFORMANCE, SECURITY, LEGALITY OR SUITABILITY OF THE SERVICES, THE CONTENT, THE SERVICES OR ANY OF THE MATERIALS AND TECHNOLOGY AVAILABLE ON OR THROUGH THE SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND YOUR RELIANCE UPON THE CONTENT, SERVICES, MATERIALS AND TECHNOLOGY AVAILABLE ON OR THROUGH THE SITE IS AT YOUR SOLE RISK. IN ADDITION, MONO.NET IS NOT RESPONSIBLE, AND MAKES NO REPRESENTATIONS OR WARRANTIES FOR THE DELIVERY OF ANY MESSAGES (SUCH AS EMAILS, POSTING OF ANSWERS OR TRANSMISSION OF ANY OTHER USER GENERATED CONTENT) SENT THROUGH THE SITE TO ANYONE.

IN ADDITION, YOU ACKNOWLEDGE AND AGREE THAT ANY DATA, INFORMATION, CONTENT OR MATERIALS CONTAINED IN OR MADE AVAILABLE IN CONNECTION WITH THE SERVICES IS NOT INTENDED AS A SUBSTITUTE FOR, THE KNOWLEDGE, EXPERTISE, SKILL AND JUDGMENT TAX, LEGAL OR OTHER PROFESSIONALS. THE SERVICES DO NOT PROVIDE TAX OR LEGAL ADVICE. YOU ARE RESPONSIBLE FOR OBTAINING SUCH ADVICE.

FURTHER, MONO.NET AND ITS LICENSORS MAKE NO REPRESENTATION OR WARRANTIES THAT MONO.NET OR THE CONTENT OR THE SERVICES OR THE MATERIALS AND TECHNOLOGY AVAILABLE ON OR THROUGH THE SITE ARE APPROPRIATE OR AVAILABLE FOR USE IN ALL GEOGRAPHIC LOCATIONS. NEITHER MONO.NET NOR ANY THIRD PARTY PROVIDERS, PARTNERS OR AFFILIATES WARRANT THAT SITE, SERVERS OR ANY E-MAIL SENT FROM THE SITE OR ANY THIRD PARTY PROVIDERS, PARTNERS OR AFFILIATES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

16. LIMITATION OF LIABILITY

WE ARE NOT LIABLE TO YOU OR ANY OTHER PERSON FOR ANY PUNITIVE, EXEMPLARY, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY PERSONAL INJURY, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR COMPUTER OR OTHERWISE) ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SITE, THE SERVICES OR THE TECHNOLOGY AVAILABLE ON OR THROUGH THE SITE, WHETHER UNDER A THEORY OF BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, MALPRACTICE OR OTHERWISE, EVEN IF MONO.NET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU HEREBY RELEASE MONO.NET AND HOLD MONO.NET AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, LICENSORS, AND THEIR OFFICERS, DIRECTORS, TRUSTEES, AFFILIATES, SUBCONTRACTORS, AGENTS AND EMPLOYEES, HARMLESS FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND AND NATURE (INCLUDING, WITHOUT LIMITATION, ACTUAL, SPECIAL, INCIDENTAL AND CONSEQUENTIAL), KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICES, OR THE TECHNOLOGY AVAILABLE ON OR THROUGH THE SITE. YOU WAIVE THE PROVISIONS OF ANY STATE OR LOCAL LAW LIMITING OR PROHIBITING A GENERAL RELEASE.

17. EXCLUSIVE REMEDY

IN THE EVENT OF ANY PROBLEM WITH THE SITE, THE SERVICES OR THE TECHNOLOGY AVAILABLE ON OR THROUGH SERVICES, YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY IS TO CEASE USING THE SITE, THE SERVICES OR THE TECHNOLOGY AVAILABLE ON OR THROUGH THE SITE AND TO RECEIVE THE EQUIVALENT OF THE PAYMENT FOR THE REMAINDER OF THE SUBSCRIPTION PERIOD. UNDER NO CIRCUMSTANCES SHALL MONO.NET, ITS AFFILIATES, OR LICENSORS BE LIABLE IN ANY WAY FOR YOUR USE OF THE SITE, THE CONTENT, THE SERVICES OR TECHNOLOGY AVAILABLE ON OR THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT OR MATERIALS, ANY INFRINGEMENT BY THE CONTENT OR MATERIALS, AND/OR THE TECHNOLOGY OF THE INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS OF THIRD PARTIES, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE, THE SERVICES, OR TECHNOLOGY AVAILABLE ON OR THROUGH THE SITE.

Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the exclusions set forth above may not apply to you.

18. Indemnification

You agree to indemnify, hold harmless, and defend Mono.net and its licensors, suppliers, officers, directors, employees, agents, affiliates, subsidiaries, successors and assigns (collectively "Indemnified Parties") from and against any and all liability, loss, claim, damages, expense, or costs (including but not limited to attorneys' fees), incurred by or made against the Indemnified Parties in connection with any claim arising from or related to the use of the Services through your account or any of the Content, or technology available on or through the Site, or any breach or violation of this Agreement by you or anyone utilizing your account. You agree to fully cooperate as reasonably required by an Indemnified Party. Each Indemnified Party may assume the exclusive defense and control of any matter for which it is indemnified hereunder. You shall not settle any matter without the consent of the applicable Indemnified Party.

19. Assignment of a subscription
mono.net holds the right to transfer any given subscription including any rights, privileges, or obligations, mentioned in this agreement, to a third party.

20. Changes of terms and conditions
mono.net holds the right to change the contents of this agreement without notice. mono.net moreover reserves the right to adjust prices on the different products at any time. All price adjustments will only affect the prolonging of a subscription, granting the subscriber the chance to discontinue his subscription before price adjustments are enforced. mono also reserves the right to charge for services and/or products previously offered for free. The subscriber is responsible for monitoring the changes of terms and conditions, development of subscription fees available at mono.net as well as the terms regarding Swedish and international domains:

.SE's terms and conditions for registering Swedish domains and
Master Contract: Exhibit A and
ICANN Policy
Registrants Rights and Responsibilities

21. Governing Law and venue

The formation, interpretation and performance of this agreement and any disputes arising out of it shall, to the extent applicable, be governed by the laws of the Kingdom of Denmark without regard to its rules on conflicts or choice of law. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the venue of the city court of Copenhagen, Denmark. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.